Questions about the eBook

Q: I ordered the ebook, but never received a confirmation mail.

A: Please check your spam folder. Despite all our efforts to ensure delivery of confirmation mails from the online book shop, some email providers are very quick when it comes to marking mails as spam and there is not much we can do about this.

Q: The audio book only plays the first chapter, then it starts over again.

A: If you tap the audio book download link on an iPad or on an iPhone, your device tries to stream the audio book. The content delivery server is not a streaming server, the content is meant to be downloaded.

Open the confirmation mail on a computer instead of a tablet. Clicking the download link will then prompt you to save the file. You can then sync the file to your tablet.

Q: How do I permanently download the MP3 to my computer?

A: In the confirmation mail, right click the MP3 download link and select “Save as..” to download the MP3 to your computer.

Q: Why do I get a message that tells me the download has expired?

A: The download links are activated for 10 days after the order. Please download both the ebook and the MP3 to your computer, you can then read and listen as often as you like.

Q: I don’t have a computer, I only have an iPad. How do I download the ebook?

A: To permanently download the ebook on an iPad or iPhone, open it from the download link, then once its opened, tap “Open in…” and choose the iBooks app. This will save it inside iBooks for later reference. To read the book again, open the iBooks app.

Q: I don’t have a computer, I only have an iPad. How do I download the MP3?

A: To download the MP3 to your iPad or iPhone, you will need an app that can do downloads, such as Good Reader or Filer Lite which is free. In the confirmation mail, tap and hold the according download link and from the popup menu select Copy. Then use that copied link inside the download app to download the file. Both Good Reader and Filer will happily play back the MP3 for you.

Questions about the wallpaper pack

Q: I ordered the wallpaper pack, but never received a confirmation mail.

A: Please check your spam folder. Despite all our efforts to ensure delivery of confirmation mails from the online book shop, some email providers are very quick when it comes to marking mails as spam and there is not much we can do about this.

Q: How do I permanently download the wallpapers to my computer?

A: In the confirmation mail, right click the download link and select “Save as..” to download the wallpaper pack to your computer.

Q: How do I install the wallpapers on my computer?

A: Please refer to the instructions specific to your operating system.

For example on the Mac, you can save the entire wallpaper pack folder to your documents folder, then go to System Preferences -> Desktop & Screensaver, click the + sign and add the individual folders. Alternatively choose the according picture in Finder, right click and select Set Desktop Picture from the Services menu.

Q: Why do I get a message that tells me the download has expired?

A: The download links are activated for 10 days after the order. Please download both the ebook and the MP3 to your computer, you can then read and listen as often as you like.

Q: I don’t have a computer, I only have an iPad/iPhone. How do I download the wallpaper pack?

A: The wallpaper pack comes packaged in a ZIP file that needs to be unpacked before use. To download the wallpaper to your iPad or iPhone, you will need an app that can do downloads and unpack ZIP files, such as Good Reader or Filer Lite (which is free). In the confirmation mail, tap and hold the download link and from the popup menu select Copy. Then use that copied link inside the download app to download the file.

Both Good Reader and Filer will unzip the wallpaper pack files for you. You can then save the photos to your iPhone’s or iPad’s camera roll and install the wallpapers from there.

Goodreader instructions: download and unzip the wallpaper package, navigate to the wallpaper folder for your device, tap the tool icon at the top, select all pictures, swipe to the next tools page, select “Save to Photos”, switch to the photos app and install the wallpaper of your choice.

Filer instructions: download and unzip the wallpaper package, navigate to the wallpaper folder for your device, tap and hold individual pictures and select “Save Image” from the popup menu, switch to the photos app and install the wallpaper of your choice.

Q: The wallpapers are cut off on my iPhone or iPad

A: With iOS version 7, Apple introduced a so called parallax effect, which zooms into pictures to allow them to move. This results in you seeing less of your wallpapers. To see more of the wallpaper, pinch in during setting the wallpaper, this will show you more of the picture and switch off the parallax effect.